RETURNS & EXCHANGES POLICY

We offer a 100% guarantee that if for any reason you are not happy with your purchase we will do our best to fix it. We also offer replacement at no charge for items that are damaged or lost in transit after shipment . If something isn’t right with your Untamedego.com purchase, please contact our customer service support at Customercare@untamedego.com for assistance. 

Return Policy: We are a small business who hand prints all our items. Due to the made to order nature of our company, we do not accept returns on holiday items, apparel, drink-ware, candles, paper products such as stickers, greeting cards or magnets . We offer returns and exchanges on non-custom jewelry, pillow covers, cosmetic bag, and accessories orders.  

If your order is received damaged, please make sure you contact us and provide us a photo within 7 business days after the order is delivered so we can send you a replacement at no charge. We cannot send a replacement or refund without proof of damage.

Please do not return items to the return address on your orders packing slip without prior approval. Items returned without approval will be subject to a fee which will be deducted from your refund, if not paid.  Unauthorized holiday returns will be mailed back to you. Refused shipments for final sale items will also be subject to a 50% fee which means you will only receive a partial refund.

for approved returns, it’s the customers responsibility to pay all shipping fees, if a return label is requested, the cost of the return label will be deducted from the total refund. All returns must be repackaged so a fee of 15% will be deducted from the order total. 

 Broken Mugs Or Candle Orders: Although great precautions are taken during the packaging of each order, breakage can still occur during the shipping process. We provide replacement orders for any orders damaged in transit. (Replacement orders will be processed within our normal time frame of 3-5 business days plus ground shipping time.)  We will require to be notified within 7 days of delivery with  adequate proof of any damage or breakage reported, so please include images of the damaged item. We cannot proceed with a replacement unless we have photo proof of the damage. Refunds will not be provided only replacements. 

Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 7 days of your order being received and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. refunds for damaged items will not be provided only replacements. You have 7 days from the item being received to contact us,  request received after cannot be processed.

 Wrong Item Received

Approved returns & exchanges: it’s the customer‘s responsibility to pay all shipping fees related to returning or exchanging a product. We do not offer return labels at no cost. If you request a return label we will deduct the cost of the return label from the refund total. For exchanges on items, we will send you a shipping invoice which would need to be completed prior to us shipping the new item. 

we appreciate your business and if there’s anything that you would like us to clarify please do not hesitate to reach out.